Customer Experience, Senior level
Senior Customer Experience Manager
Reports toHead of DepartmentLocationAbuja, NigeriaTypeFull time. Terms are confirmed in the offer letter
About the role
As a Senior Customer Experience Manager, you will help us be the people our users speak to when they need help, and to turn what they tell us into better products. You will lead people and take responsibility for results in your area, and you will report to the Head of Department.
What you will get to do
- Own the customer experience strategy and standards across products.
- Set service targets and measure results.
- Work with product and engineering leaders to fix the causes of customer problems.
- Represent AdaIn professionally with customers, partners and regulators.
- Develop the people around you and plan for their succession.
To succeed in this role, we think you should have
- Seven or more years of relevant experience, including leadership of people or of major projects.
- A record of running customer experience operations and improving service.
- Honesty, and care with confidential information.
- The ability to work with colleagues from different functions.
What success looks like in this role
- Within six months, you set a clear direction for your area.
- Within a year, you have improved results and developed the people around you.
Have a difficult system to build?
Tell us what needs to work better. We will help you understand the opportunity, define the product, and build the system.
Prefer to write? Use the forms on the Contact page.