Customer Experience Officer

About the role

As a Customer Experience Officer, you will help us be the people our users speak to when they need help, and to turn what they tell us into better products. You will work as part of a team under a Team Lead.

What you will get to do

• Answer customer questions by phone, email and chat.
• Resolve simple issues and pass others to the right team.
• Record every contact and log feedback clearly.
• Follow our policies on data protection and confidentiality.
• Ask for help early and learn from feedback.

To succeed in this role, we think you should have

• A diploma, degree or equivalent, and up to two years of relevant experience, or a strong record of relevant projects.
• Clear spoken and written English. Other Nigerian languages are an advantage.
• Honesty, and care with confidential information.
• The ability to work with colleagues from different functions.

What success looks like in this role

• In your first three months, you complete your assigned work to the agreed standard.
• In your first year, you work with less supervision and are trusted with larger tasks.