Customer Experience, Mid level
Customer Experience Executive
Reports toTeam LeadLocationAbuja, NigeriaTypeFull time. Terms are confirmed in the offer letter
About the role
As a Customer Experience Executive, you will help us be the people our users speak to when they need help, and to turn what they tell us into better products. You will work as part of a team under a Team Lead.
What you will get to do
- Handle complex and sensitive customer issues, from complaint to resolution.
- Identify patterns in customer feedback and report them.
- Help improve help guides and scripts.
- Follow our policies on data protection and confidentiality.
- Support and guide newer colleagues.
To succeed in this role, we think you should have
- Three to five years of relevant experience.
- Experience in customer service, ideally in a technology, finance or health business.
- Honesty, and care with confidential information.
- The ability to work with colleagues from different functions.
What success looks like in this role
- Within three months, you own a defined area of work.
- Within a year, you are a reliable source of guidance for newer colleagues.
Have a difficult system to build?
Tell us what needs to work better. We will help you understand the opportunity, define the product, and build the system.
Prefer to write? Use the forms on the Contact page.