Business Relationship Supervisor

About the role

As a Business Relationship Supervisor, you will help us look after our business customers, help them succeed and keep their trust. You will lead people and take responsibility for results in your area, and you will report to the Head of Department.

What you will get to do

• Lead a team of relationship officers and managers.
• Review account performance and set follow up plans.
• Make sure the team follows our rules on customer identification and data.
• Report on your team's results to the Head of Department.
• Recruit, develop and appraise the people in your team.

To succeed in this role, we think you should have

• Five to seven years of relevant experience, including at least two years leading a team or a function.
• Experience leading relationship officers.
• Honesty, and care with confidential information.
• The ability to work with colleagues from different functions.

What success looks like in this role

• Within three months, your team has clear goals and a regular rhythm of reviews.
• Within a year, your team delivers consistently and its members are growing.